Brand Values Employee Experience Gamification Guidelines 
Stella Connect
JANUARY 4, 2022
During the session, it’s fine to remind agents of higher-level business best practices to stay on top of, like your organization’s brand guidelines, but – like we mention above – the focus of the session should be behaviors that can help them improve. Align customer service training with brand values and goals.
Stella Connect
APRIL 17, 2018
During the session, it’s fine to remind agents of brand guidelines. Align customer service training with brand values and goals. If brand guidelines seem arbitrary, it will be harder to get your agents’ buy-in. Provide a mix of learning aids and experiences, including peer-led training (a team favorite).
Stella Connect
APRIL 17, 2018
During the session, it’s fine to remind agents of brand guidelines. Align customer service training with brand values and goals. If brand guidelines seem arbitrary, it will be harder to get your agents’ buy-in. Provide a mix of learning aids and experiences, including peer-led training (a team favorite).
Expert insights. Personalized for you.
97 
Let's personalize your content