Brand Values Competitive Advantage Employee Experience Guidelines 
Stella Connect
JANUARY 4, 2022
During the session, it’s fine to remind agents of higher-level business best practices to stay on top of, like your organization’s brand guidelines, but – like we mention above – the focus of the session should be behaviors that can help them improve. Align customer service training with brand values and goals.
Stella Connect
APRIL 17, 2018
During the session, it’s fine to remind agents of brand guidelines. 11. “[I]f you care about customer experience. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. Align customer service training with brand values and goals.
Stella Connect
APRIL 17, 2018
During the session, it’s fine to remind agents of brand guidelines. 11. “[I]f you care about customer experience. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. Align customer service training with brand values and goals.
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