Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. Acting on customer feedback doesn’t mean doing one thing. It means doing many things on many levels of an organization.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Experience Matters

JANUARY 20, 2015

EMC Corporation, Texas NICUSA, The Results Companies, and TouchPoint Support Services. This report provides specific examples of how these companies’ CX efforts have created value for both their customers and for their businesses. TouchPoint Support Services. Here are some highlights from the finalists: Activision Customer Care.

Report 120

Report Customer Connectedness Customer Journeys Net Promoter Score 120

GetFeedback

MAY 9, 2019

What this actually looks like will vary by company, but the goal of CXM is always to increase customer satisfaction, loyalty, and brand advocacy while cutting costs. This means they operate consistently based on a clear set of values, holding themselves and their teams accountable for their particular ownership of the customer experience. .

Customer Experience 337

Customer Experience Customer Journeys Metrics Effort Score 337

Lumoa

MARCH 20, 2018

Long-term actions are based on the analytics results of the customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. Acting on customer feedback doesn’t mean doing one thing. ACT ON CUSTOMER FEEDBACK!

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

Russel Lolacher

JUNE 15, 2021

There are some great resources on employee experience but certainly not nearly as much as around the customer experience. Employee engagement hovers around 9,000. Sharing the same vocabulary with your #employee puts you on the path to a more employee-centric culture. CX to Employee Experience Ideas.

Employee Experience 128

Employee Experience Customer Experience Customer Service Customer Journeys 128

Lumoa

MARCH 20, 2018

Long-term actions are based on the analytics results of the customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. Acting on customer feedback doesn’t mean doing one thing. ACT ON CUSTOMER FEEDBACK!

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160

delighted

MARCH 29, 2019

It’s a handshake and a request for feedback in your effort to continually improve your products and services, both on the front lines and behind the scenes. Getting feedback on your product. Determining employee or customer satisfaction for retention. Testing branding decisions. Improving the sales or support experience.

Survey 48

Survey Feedback Tips Net Promoter Score 48