ShepHyken

OCTOBER 13, 2017

Retailers can make it happen by rewarding customers for actions that have nothing to do with the purchase but have solid ties to their brand and brand values. Is your brand eco-focused? If you’re selling beauty products, make like Lush and reward customers for bringing back your used containers. What’s next?

Customer Centricity 74

Customer Centricity Loyalty Loyalty Programs Rewards Programs 74

SurveySensum

JUNE 1, 2023

This is not good, as detractors can bad mouth their experience with your business and damage the brand value. And also, you can determine where you stand regarding customer loyalty and satisfaction. For example, if you are running a fashion retail business, it is ideal to benchmark your NPS against other fashion retailers.

NPS 52

NPS Retail Effort Score Net Promoter Score 52

SmartKarrot

MARCH 9, 2022

The urge to craft content including the product as the core can mean it is done in an unnatural fashion. The language and tonality must represent the brand values and business goals. Supports Customer Retention. As we know, customer education is an ongoing process. When to write about the product?

Strategy 10

Strategy Fashion B2B Customer Retention 10

SurveySparrow

SEPTEMBER 21, 2020

Losing customers can be a nightmare for your business. Even a single customer can be negative for your business ROI. Retaining your old customers is the key to increasing profits. Increasing 5% of customer retention rates can boost your profits from 25%- 95%, according to Helpscout.com.

ROI 45

ROI Survey Return on Investment Social Media 45