Brand Values, Customer Retention, Fashion and Loyalty Programs

Guest Post: The Future of Customer Loyalty Mimics the Past – Customer Centricity Says It All

ShepHyken

OCTOBER 13, 2017

This week we feature an article by Jess Mizerak discussing the future of brand loyalty and how to continue to be successful in the world of E-commerce. We want the customer to feel a sense of ownership in the relationship they have with us. That’s what your loyalty program should do. – Shep Hyken. What’s next?

Customer Centricity

Customer Centricity Loyalty Loyalty Programs Rewards Programs

The Ultimate Guide to NPS Benchmarking in Retail

SurveySensum

JUNE 1, 2023

This is not good, as detractors can bad mouth their experience with your business and damage the brand value. And also, you can determine where you stand regarding customer loyalty and satisfaction. This will help you understand if your customer experience efforts are on par or lagging with the industry standard.

NPS

NPS Retail Effort Score Net Promoter Score

Customer Experience Update

Guest Post: The Future of Customer Loyalty Mimics the Past – Customer Centricity Says It All

The Ultimate Guide to NPS Benchmarking in Retail

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