Quadient
OCTOBER 28, 2021
Successful customer experience strategies stem from empathetic, customer-centric cultures. A brands' internal employee policies and culture – how it treats, enables and even pays its employees – has increasingly become an external brand value that drives customer decisioning. . Do they feel supported? Experience.
Stella Connect
APRIL 17, 2018
If you seize the opportunities group training affords, you’ll go a long way toward building a more cohesive, customer-centric call center culture—something that will shine through in every customer interaction. Here’s how to start laying that new cultural foundation, brick by brick. Make customer service training an ongoing effort.
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Stella Connect
SEPTEMBER 22, 2017
In 2017, The Values Institute ranked Southwest, Marriott, and Hilton among the top five most trusted brands based on five “C-Trust” variables: consistency, competence, candor, concern, and connection. So how can you set yourself up for customer service success in Q1 2018 and throughout the year? Optimize your QA program.
Stella Connect
APRIL 17, 2018
If you seize the opportunities group training affords, you’ll go a long way toward building a more cohesive, customer-centric call center culture—something that will shine through in every customer interaction. Here’s how to start laying that new cultural foundation, brick by brick. Make customer service training an ongoing effort.
Qualtrics
SEPTEMBER 11, 2019
Senior Principal Analyst at the Qualtrics XM Institute , Aimee Lucas, explains how to create a customer-centric culture that’s at the heart of your organization. DOWNLOAD EBOOK. In other words, this means it’s not just a one-off task, it means weaving CX into the very fabric of your culture. Webinar: (Kick)Starting a CX Program.
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