BirdEye

DECEMBER 26, 2023

Brand salience is understanding customer preferences for a brand over competitors within a specific category. Brand awareness measures the brand recognition of distinctive brand assets, like a logo or brand name. Brand awareness helps your brand build and establish a strong presence within the market.

Brands 104

Brands Social Media Competitive Advantage Analysis 104

BirdEye

DECEMBER 5, 2023

Best practices in business reputation management Want to know how to shine in your business reputation management efforts? When people consistently see positive things about your business, they’ll have a good image of your brand in their minds. Here are some best practices you should know about: 1.

Brands 108

Brands Management Social Media Analytics 108

BirdEye

OCTOBER 5, 2023

The purpose of brand perception is to understand how target consumers view and relate to a brand. Positive brand perception provides several benefits, such as creating brand advocates, providing a competitive advantage, allowing premium pricing , attracting good talent, etc. People have a lot of options.

Examples 62

Examples Measurement Brands How To 62

BirdEye

DECEMBER 5, 2023

Best practices in business reputation management Want to know how to shine in your business reputation management efforts? When people consistently see positive things about your business, they’ll have a good image of your brand in their minds. Here are some best practices you should know about: 1.

Brands 62

Brands Management Social Media Analytics 62

ProProfs Chat

JULY 30, 2021

If your customers are not familiar with your brand values or your offerings, they will be hesitant to purchase your products. Hence, having a positive brand image makes it easy to sell your new products. (b) In the next section, let us understand the techniques of measuring brand perception across different industries.

Brands 111

Brands Net Promoter Score Social Media e-support 111

Stella Connect

APRIL 17, 2018

In a 1:1 coaching session, managers can focus on each agent’s most recent interaction and how it relates to their overall performance scores. Agents feel more comfortable opening up, and they come away feeling better equipped and more valued. Make customer service training an ongoing effort. Consider your agent’s point of view.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

In a 1:1 coaching session, managers can focus on each agent’s most recent interaction and how it relates to their overall performance scores. Agents feel more comfortable opening up, and they come away feeling better equipped and more valued. Make customer service training an ongoing effort. Consider your agent’s point of view.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40