ProProfs Chat

SEPTEMBER 9, 2020

A customer loyalty program is a rewards program that a company creates for its most-frequent customers. The program helps the company to encourage loyalty and long-term business by offering free merchandise, rewards, coupons, or even advanced released products. Leverage Gamification. 5. Leverage Gamification.

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Gamification 96

Confirmit

MARCH 12, 2019

This year there was a lot of emphasis on engaging with customers across both B2B and B2C markets, including gamification, brand value, social media and more. All of which are a huge issue for CX teams too – and in many companies, marketing is the home of CX. We’d love to see you!

Gamification 56

Gamification B2C Social Media B2B 56

Lumoa

FEBRUARY 9, 2023

At the same time, it is also what most companies are missing. B2B Customer Experience B2B Customer Experience is, simply put, the experience and interactions with your company of a B2B customer. Brand experience is a very close concept to customer experience, except the latter, refers to how customers reflect on your company.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Kustomer

FEBRUARY 18, 2021

It wastes time when employees don’t live up to the company standards and expectations and by asking the right questions, time and resources are saved because the best talent is found. Defining Values that Resonate. Companies would be wise to define their core values and beliefs early on in its creation. No, I love that.

Customer Journeys 59

Customer Journeys Hotels Training Customer Experience 59

SurveySensum

APRIL 30, 2020

NPS is based on the question “On a scale of 0-10, how likely is it that you would recommend [company name /product/service] to a friend or colleague?”. Hence, competing only on the price factor is not a long term viable strategy for brands anymore. Net Promoter Score (NPS) Calculation. Anything above 30 is considered as a great NPS.

Net Promoter Score 52

Net Promoter Score NPS Survey Touchpoint 52

Stella Connect

JANUARY 4, 2022

While group coaching sessions may be good fits for sharing company or team-wide changes or announcements, they’re impersonal by nature. Plus, 1:1 meetings mean that agents will feel more comfortable opening up, and will ultimately come away feeling better equipped and more valued by their manager, their team, and their company.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

APRIL 17, 2018

Show your appreciation for the hard work your agents do every day to represent the brand. This will remind them of their essential role and their value to the team and the company. Align customer service training with brand values and goals. I]f you care about customer experience.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62