ClearAction

FEBRUARY 7, 2016

Tools, techniques, and case studies catalyze your customer experience management success. Customer Experience Management Improves Brand Value article. Performance Metrics. Measure Customer Value article. Customer Experience Management Metrics: Measure the Right Things the Right Way webcast (11:19).

Customer Experience 48

Customer Experience Customer Centricity Employee Engagement Social Media 48

InMoment XI

FEBRUARY 29, 2024

Consider sponsoring local events or community initiatives that align with your brand values and target audience to increase exposure for your content. Track and Measure Results Use analytics tools to track the performance of your local content marketing efforts, including website traffic, engagement metrics, and conversions.

Tips 260

Tips Strategy Case Study Social Media 260

Russel Lolacher

JUNE 15, 2021

There are some great brains out there that break all this down into case studies and tactics that leaders can really use to better serve their customers. Business units with engagement and connection scores in the top 25% had 10% stronger customer metrics. All good and necessary. But what about serving employees?

Employee Experience 128

Employee Experience Customer Experience Customer Service Customer Journeys 128

CustomerSuccessBox

NOVEMBER 24, 2021

Relevant content can include various resources like blog posts, videos, case studies, podcasts, webinars, etc. For example- for upselling to relevant customers, its require to know all license utilization metrics. They are people with the expertise in engaging with the client across multiple touchpoints.

ROI 52

ROI Poor Customer Service Social Media Net Promoter Score 52