Brand Values Brands Customer Service Training Study 
Stella Connect
JANUARY 4, 2022
And if you’re in a contact center performance management role, you’ve probably invested a lot of time and energy into your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.
Stella Connect
APRIL 17, 2018
If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Put things in context.
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Stella Connect
APRIL 17, 2018
If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.
ShepHyken
APRIL 28, 2024
For context, these are the customers who continue to buy from you over and over again, and should account for the majority of your total sales. My Comment: I’ve been studying how different brands are creating successful loyalty programs. Here’s a great list to help build the trust your customers have with you and your company.
Stella Connect
SEPTEMBER 16, 2021
That’s what’s potentially at stake for companies that deliver poor service experiences. According to our 2021 customer service statistics , based on a study of over 1,000 individuals in the U.S., These findings underscore the true power of high quality—and, most importantly, empathetic—service performance. .
ShepHyken
MAY 7, 2018
My Comment: There are many ways for customers to communicate with the companies and brands they do business with. The author uses Overstock.com as the case study, and get this. Return policies are very specific to your brand and what you’re looking to accomplish — there is no one-size-fits-all strategy.
Pretium Solutions
APRIL 12, 2012
When she swings in for her coffee, she talks to him about his medical technician studies and internship. The owners and management at Chick-fil-A have built a refreshingly excellent customer experience by casting a vision of brand values. It’s about a delightful customer experience. He even wants to see photos!
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