Bill Quiseng

MAY 18, 2022

In his book, The Revelation Conversation, Steve Curtin will tell you. But he doesn’t expect you to train your people. Training is top down, one-way, “I know everything, you know nothing” instruction. Training is the how and what of customer service. Training is to develop THE BUSINESS.

Exceptional Customer Service 88

Exceptional Customer Service Customer Service Training Training Customer Service 88

CSM Magazine

OCTOBER 19, 2023

The ability to change plans, sometimes at the last minute, has become a crucial factor in booking decisions. Ease of booking, from user-friendly interfaces to quick response times, are an essential requirement of modern traveller needs. Companies are not just tweaking their services; they’re overhauling them.

Travel 52

Travel Transportation Customer Experience Exceptional Customer Service 52

ShepHyken

OCTOBER 1, 2023

Speed Doesn’t Equal Success: The Limitations of AHT as a KPI by Othmar Mueller Von Blumencron (VIPdesk Connect) While top-notch products and services remain vital, the spotlight in recent years has undeniably shifted to the customer experience as a pivotal factor distinguishing one brand from another. What an honor.

Customer Service 64

Customer Service Contact Center Average Handle Time Customer Service Strategies 64

Comm100

APRIL 16, 2018

A long-held belief is that exceptional customer service will bring with it extraordinary loyalty. After all, the customer is always right, right? This idea is so ingrained in us that 89 of 100 leaders surveyed flat out stated that their primary goal was to exceed customer expectations. Lessons From the Mouse.

Effort Score 104

Effort Score Self Service Exceptional Customer Service Customer Satisfaction 104

ShepHyken

JANUARY 26, 2018

Pay attention to what customers are saying. Take advantage of what you are seeing and hearing and then use what you’ve learned to surprise your customers with amazing and exceptional customer service. – Shep Hyken. Employees who take a moment to observe something about each customer listen better to them.

Training 83

Training Leadership Consulting Exceptional Customer Service 83

Service Untitled

MAY 6, 2013

The ultimate success of a company is predicated on exceptional customer service experiences. For post-sales service, Consumer Reports ranked Apple Customer Service ahead of other companies for best PC tech support with the company scoring an 86 out of a possible 100 points. P PRESENT. L LISTEN.

Report 82

Report Consumers Customer Service e-support 82

SurveySparrow

OCTOBER 1, 2023

Customer service is no longer a mere exchange of goods and services. Now, every interaction is crucial, and every experience you offer counts. Do you remember the last time you received truly exceptional customer service? What is High Touch Customer Experience?

Customer Experience 52

Customer Experience Customer Service Self Service Chatbots 52