InMoment XI

JANUARY 16, 2024

Virtual Agents and Chatbots: Virtual agents or chatbots, powered by AI, interact with customers in real-time. These agents can engage in text-based or voice-based conversations that provide assistance, answer queries, and guide users through processes.

Contact Center 260

Contact Center Virtual Agent e-support Chatbots 260

CSM Magazine

FEBRUARY 28, 2020

The integration of Spitch’s voice technologies and Creative Virtual’s V-Person natural language chatbots and virtual agents brings an industry-leading voicebot offering to the market. The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects. About Spitch.

Self Service 59

Self Service Virtual Agent Multi-Channel Chatbots 59

CSM Magazine

FEBRUARY 28, 2020

The integration of Spitch’s voice technologies and Creative Virtual’s V-Person natural language chatbots and virtual agents brings an industry-leading voicebot offering to the market. The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects. About Spitch.

Self Service 52

Self Service Virtual Agent Multi-Channel Chatbots 52

PK

APRIL 16, 2020

Technology-driven solutions have transformed banking and finance over the past few years. Post-recession demand from consumers for greater transparency, mobility and digital connectivity has driven advancements, but risk management, compliance and cost optimization remain top concerns for today’s banks.

Financial 52

Financial Consumers Banking Virtual Agent 52

TechSee

MARCH 19, 2019

Modern contact centers are made up of a complex combination of humans and virtual assistants – using both natural and artificial intelligence – operating over multiple channels and using a wide range of tools to solve customers’ issues. Total Cost Per Contact. Boost KPIs with Visual Self-Service.

Self Service 146

Self Service Metrics Contact Center Virtual Agent 146

CSM Magazine

MARCH 18, 2021

For most of us, FAQ chatbots do not solve our problems, do not save any costs in the call or contact center and weakens rather than strengthens customer loyalty. How do virtual agents and human agents work hand in hand? Glock: Often the bot is upstream in order to pass on the right agent directly.

Customer Service 75

Customer Service Virtual Agent Chatbots Contact Center 75

TechSee

FEBRUARY 12, 2018

Virtual agent exhibitors at MWC 2018: Nuance. Check out Nina, their award-winning virtual assistant. While blockchain is still a very young technology that has yet to be fully validated, the hype around it is at its peak. The solution is encrypted and unhackable, shared instantly, fully traceable and unchangeable.

Trends 84

Trends Customer Service Multi-Channel Self Service 84