Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Lumoa

APRIL 24, 2018

I’d love to specify from the very beginning, we focus on the Net Promoter System , not only on the Net Promoter Score ( that actually changes a lot ). Before we dive deeper, here’s a detailed guide to how to improve your customer experience with NPS (and here is a quick summary of what NPS is and isn’t ).

System 338

System Effort Score NPS Net Promoter Score 338

ijgolding

SEPTEMBER 24, 2015

Expectations – Managing, meeting and exceeding customer expectations. Resolution – Turning a poor experience into a great one. Time & Effort – Minimising customer effort and creating frictionless processes. The report states: ‘…the experience they deliver is their brand.

Analysis 120

Analysis Omni-Channel Customer Experience Brands 120

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Pointillist

APRIL 26, 2018

Around one in three respondents highlight a lack of single customer view and real-time customer insights as something holding them back from CX optimization , making it the most frequently experienced customer experience challenge. Use this information to seamlessly engage with each customer across touchpoints.

Customer Experience 72

Customer Experience How To Effort Score Touchpoint 72

Michel Falcon Experience

OCTOBER 21, 2015

Richard Branson visibly advocates customer experience at Virgin, Tony Hsieh promotes the experience at Zappos and Howard Schultz proudly defends Starbucks’ efforts. RELATED VIDEO – Why the Best CEOs Invest in Customer Experience. Let’s look for some evidence. Not at all.

Strategy 68

Strategy Customer Experience Net Promoter Score NPS 68