Comm100

AUGUST 23, 2018

In this list, you will find the customer service developments that have reshaped consumer expectations, and that are on their way to determining the customer expectations of the future. Organic Mobile Experiences Blur Channel Lines. Multichannel” and “omnichannel” have been buzzwords for years now. billion U.S.

Exceptional Customer Service 101

Exceptional Customer Service Customer Service Chatbots Hotels 101

SurveySensum

MAY 19, 2023

Customer loyalty and satisfaction are crucial when it comes to banks. More than often, customers are attracted to banks that value them and offer good service. But when every bank strives to achieve the same, how can you get a competitive edge? How to use NPS in banking and financial services?

Banking 52

Banking NPS Industry Net Promoter Score 52

Second to None

AUGUST 16, 2018

Creating an excellent Customer Experience has become a major differentiator across most industries, but is especially impactful in the financial services space. Nowadays, creating a great experience requires more than training employees to provide exceptional customer service.

Financial 59

Financial Measurement Brands Self Service 59

NobelBiz

JULY 4, 2023

This gives the agent the freedom to focus on delivering exceptional customer service without worrying about forgetting crucial details. By extracting key insights from customer conversations, these summaries equip agents with actionable intelligence to swiftly diagnose and resolve problems.

Interaction 52

Interaction Call Center Engagement Contact Center 52

Integrity Solutions

SEPTEMBER 28, 2023

After all, you can’t consistently deliver at such a high level — at every customer touch point — if only certain people are responsible for making sure it happens. In the banking sector this is especially apparent. It reinforces the why, the purpose and the values that connect teams to each other and to the mission.

Customer Service Training 106

Customer Service Training Training Customer Service Contact Center 106