TechSee

DECEMBER 5, 2017

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. This customer-centric focus has resulted in 72% of businesses reporting that their top priority is improving the customer experience, according to Forrester.

Contact Center 116

Contact Center Customer Satisfaction Technology Self Service 116

Call Experts

AUGUST 2, 2019

At Call Experts, our approach to call center solutions is simple: Accountability. Customization. Through voice, live agent, and electronic communications, we offer everything from complete call management, automated services, call-out services, and beyond. HR CALL OUT SERVICES: How?

Company 68

Company Call Center Conference Contact Center 68

TechSee

APRIL 3, 2018

It is well known that the acquisition costs of converting new customers far outweigh the cost of maintaining current customers, further motivating companies to find and implement innovative customer retention strategies. Technology – key to successful customer retention strategies.

Customer Retention 141

Customer Retention Technology Strategy Analytics 141

Inbenta

MAY 16, 2022

With innovations such as Alexa, Siri, and more, AI chatbots are increasingly being used to perform many menial and tedious tasks that used to bog down the service industry. From scheduling to account checks and top-ups, chatbots provide a way for customers to carry out a variety of service operations, without the need for a live agent.

Chatbots 52

Chatbots Self Service Telecommunications Company 52