Average Handle Time Customer Service Customer Service Training Meeting 
ViiBE Blog
APRIL 8, 2021
Call centers have evolved beyond simple inbound call centers to many different types of contact centers offering services, including outbound calls, video calls, instant messaging, and automated messaging. The more options provided to the customer, the more the center can meet their needs. Average Handle Time.
Stella Connect
MARCH 2, 2018
For growing companies with ambitious customer service goals and limited resources, staffing call center teams can be tricky. What’s the magic number of agents you need for a team just big enough to meet demand and serve customers well? The Erlang C Formula: Balancing Customer Service Goals with Call Center Costs.
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Stella Connect
JUNE 25, 2018
If your contact center’s sweet spot is where happy, productive agents and satisfied, loyal customers meet, you need to concentrate on FCR. The higher your first call resolution rate, the more positive your customer experience and the higher your customers’ lifetime value (CLTV). Equip Your Customer Service Team.
Stella Connect
JUNE 25, 2018
If your contact center’s sweet spot is where happy, productive agents and satisfied, loyal customers meet, you need to concentrate on FCR. The higher your first call resolution rate, the more positive your customer experience and the higher your customers’ lifetime value (CLTV). Equip Your Customer Service Team.
Pretium Solutions
MAY 15, 2012
As customer experience and customer service increasingly become a strategic priority for companies looking to differentiate themselves, call center leaders are under more pressure than ever to ramp up their call center performance. Call center leaders need to determine the culture and targeted outcomes of the call center.
Pretium Solutions
MAY 15, 2012
As customer experience and customer service increasingly become a strategic priority for companies looking to differentiate themselves, call center leaders are under more pressure than ever to improve call center performance. Call center leaders need to determine the culture and targeted outcomes of the call center.
Pretium Solutions
MAY 15, 2012
As customer experience and customer service increasingly become a strategic priority for companies looking to differentiate themselves, call center leaders are under more pressure than ever to improve call center performance. Call center leaders need to determine the culture and targeted outcomes of the call center.
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