NobelBiz

FEBRUARY 27, 2024

A well-calibrated IVR system is the cornerstone for intelligent contact center automation. Predictive Dialers Predictive dialers are a boon for outbound call efficiency, automatically dialing numbers from a list and connecting agents to live calls. This technology minimizes idle time between calls, maximizing agent productivity.

Call Center 105

Call Center Tools Contact Center Net Promoter Score 105

Playvox

JULY 14, 2023

Contact Center Agent Productivity Defined Call center agent productivity is based on the efficiency and effectiveness with which your agents handle customer interactions, such as incoming calls, emails, chats, and social interactions. How long does it take agents to handle an inbound call or inquiry?

Contact Center 74

Contact Center Measurement Call Center How To 74

NobelBiz

MAY 2, 2023

Welcome to this insightful blog post, where we discuss building a successful outbound lead generation strategy for contact centers. Not even the best salesmen in the universe can make a difference if the calls or contact attempts are not being answered. Let’s dive in a little deeper.

Contact Center 52

Contact Center Strategy Call Center Multi-Channel 52

NobelBiz

JUNE 5, 2023

An outbound lead generation call center can deliver personalized experiences by treating every interaction as an opportunity to understand and meet the unique needs of each prospect. Managing Call Center Costs Implementing new programs is often costly.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

NobelBiz

MARCH 6, 2023

Predictive dialers occupy a cornerstone place in every outbound calling strategy as they shorten the time between answered calls, enabling your team to connect with your customers and reach new leads faster. The purpose is to maximize the number of live connections an agent can handle. How do Predictive Dialers Work?

Contact Center 52

Contact Center Software Abandon Rate Call Center 52

NobelBiz

MARCH 14, 2022

Average Handling time The Average Handling Time for Contact Centers is the amount of time an agent spends on calls, including any time spent on hold or transferring calls. A long average call time may suggest a lack of closing skills or a lack of product awareness.

Contact Center 52

Contact Center Average Handle Time Omni-Channel Call Center 52