ShepHyken

SEPTEMBER 26, 2018

Less than one week before the release of my new book, The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty , so I thought it appropriate to share some thoughts on how being easy – or convenient – can give you a competitive advantage over your competition.

How To 632

How To Automotive Competitive Advantage Customer Service Training 632

ShepHyken

SEPTEMBER 17, 2018

Each week I read a number of customer service and customer experience articles from various resources. The Violence of The Customer Experience by Mary Drumond and Guilherme Cerqueira. Worthix) The Customer Experience Economy is the most violent economy in the history of capitalism. b y Inge de Bleecker .

Customer Service 83

Customer Service Automotive Metrics Loyalty 83

ShepHyken

OCTOBER 15, 2018

Each week I read a number of customer service and customer experience articles from various resources. The 3 Types of Customers That Will Talk About Your Business—and The One That Definitely Won’t by Jay Baer. Great Customer Experience Means Consistent Customer Service by Glenn Pasch.

Customer Service 89

Customer Service Automotive Tips Feedback 89

Service Untitled

MARCH 12, 2010

Service Untitled The blog about customer service and the customer service experience. There are car manufacturer meetings, government meetings, blog entries, and water-cooler discussions, yet brand loyalty has not dropped as much as expected. You can leave a response , or trackback from your own site.

Loyalty 43

Loyalty Airlines Automotive Government 43

ShepHyken

JULY 25, 2022

Each week I read many customer service and customer experience articles from various resources. My Comment: Many companies are finding it difficult to create a great customer experience due to getting and keeping good employees. CX + EX: The Formula for a Customer-Obsessed Culture by Nathan Eddy.

Customer Service 14

Customer Service Chief Customer Officer Automotive Retail 14