Think Customers

SEPTEMBER 27, 2021

EV sales are growing at a rapid clip as consumer interest in sustainable products and air quality increase and automotive manufacturers deliver a wider range of EVs at different price points. For EV we are seeing charging/connected inquiries at 900 seconds versus 400 seconds for an ICE vehicle. What’s more, EV post-sales calls take 2.2

Automotive 52

Automotive Omni-Channel Touchpoint Sales 52

NobelBiz

FEBRUARY 13, 2024

The algorithm predicts when agents will be available and which numbers are most likely to connect. CRM Call Center Integration seamlessly combines a customer relationship management (CRM) system with call center operations. This efficiency reduces idle time and increases overall contact rates.

Call Center 59

Call Center Self Service Software Contact Center 59

John Paul

JULY 26, 2018

Brands and companies who pay for customer loyalty strategies such as concierge on behalf of their customer or employees, will see services like this emerge as a scalable option for larger groups of people, and those who have invested behind the high-touch service will see increased ROI. Connected Devices & Smart-Home Assistants.

Technology 45

Technology Hospitality Hotels Loyalty 45

Comm100

FEBRUARY 6, 2018

Automotive Dealerships. Auto Jockey : Provides tools for capturing customer activity and information, social media, and sales and service integration. Sprout Social presents all connected profiles in a single, unified stream (although businesses have the option to filter their feed by social profile). Sprout Social.

Software 106

Software Customer Engagement Engagement Omni-Channel 106