ShepHyken

AUGUST 29, 2017

Nick Francis Shares How to Create a Customer-Centric Company. Shep Hyken interviews Nick Francis, CEO of Help Scout and thought leader in the customer service support world. Nick shares his tactical steps to creating a better customer experience. How would you like to increase customer loyalty?

Customer Centricity 37

Customer Centricity Conference Advertising Loyalty 37

ShepHyken

JUNE 5, 2017

Airlines in search of customer loyalty need to do more than improve service b y Nick Francis. Nick Francis of Help Scout shares some insights on exactly how to go about it. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Follow on Twitter: @Hyken.

Airlines 74

Airlines Customer Service Retail Telecommunications 74

ShepHyken

AUGUST 21, 2017

The author sets it up and turns it over to some industry experts to share their thoughts. The Future of AI in Customer Service by Nick Francis. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. What happens when a racist customer offends your employee.

Customer Service 19

Customer Service Infographics Fashion Social Media 19