NobelBiz

APRIL 18, 2023

Are you a call center operations manager striving to enhance your team’s productivity and deliver hyper efficiency in your daily operations? In this article, we will explore proven strategies and techniques to help you unlock the full potential of your team and achieve stellar performance. Look no further!

Contact Center 52

Contact Center Call Center Management Gamification 52

MiaRec

APRIL 25, 2023

Our joint solution has helped many contact centers gather tailored insights to transform their contact center workflows. This article will review how MiaRec works with Five9 to gather data-driven insights.

Call Recording 52

Call Recording Analytics Contact Center Workflow Contact Center 52

NobelBiz

OCTOBER 17, 2023

Power Your Contact Center with Work-From-Home Excellence Work-from-home (WFH) in contact centers enhances employee productivity, offers business flexibility, and maintains continuity during disruptions. According to cxtoday.com , 96% of contact centers admit they face challenges in maintaining compliance.

Call Center 59

Call Center Management Contact Center Contact Center Software 59

Talkdesk

FEBRUARY 5, 2018

Many have, however, reached a consensus regarding its likely impact on contact center workflow. This new contact center dynamic further emphasizes the need for a “no sacrifices” approach to agent performance. AI will empower self-service platforms to better handle simple, transactional matters.

Self Service 40

Self Service Contact Center Workflow Contact Center Report 40