NobelBiz

AUGUST 11, 2022

That’s where CCaaS – Contact Center as a Service comes in. In this article, find out: How Cloud-Based Contact Center Solutions – CCaaS increase flexibility and agent productivity? In this article, find out: How Cloud-Based Contact Center Solutions – CCaaS increase flexibility and agent productivity?

Contact Center 52

Contact Center Call Center Multi-Channel Omni-Channel 52

NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. Actually, no, it’s not that simple!

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

NobelBiz

FEBRUARY 14, 2022

However, with the volume of calls and data generated on a daily basis in contact centers, managers and supervisors frequently feel overwhelmed. In this article, we will examine the most critical agent performance indicators and how to manage them in contact centers.

Metrics 52

Metrics Contact Center Management Call Center 52

NobelBiz

JULY 26, 2022

Call centers must equally acknowledge that it is becoming increasingly difficult to use this information effectively on a daily basis. To do this, contact centers must simplify, model, and organize information, which is the goal of call scoring. Call scoring: How to use it to improve agents’ performance?

Call Center 52

Call Center Effort Score Contact Center Telecommunications 52

AWS Machine Learning

DECEMBER 21, 2023

Despite contact centers being under constant pressure to do more with less while improving customer experiences, 80% of companies plan to increase their level of investment in Customer Experience (CX) to provide a differentiated customer experience.

Contact Center 97

Contact Center Call Center e-support Knowledge Base 97