CSM Magazine

JANUARY 30, 2024

Through tailored recommendations, individualized communications, and a genuine interest in your well-being, these companies foster a sense of connection and loyalty. You’ll notice that they remember your name, anticipate your needs, and treat you as a valued individual, not just another customer.

Customer Centricity 111

Customer Centricity Exceptional Customer Service e-support Case Study 111

Think Customers

JULY 29, 2022

Every time customers interact with a customer service representative, do a keyword search, click through a brand’s website, or engage other touchpoints, they’re giving hints about their interests and intentions. The value of transparency Numerous industries benefit from insights into customer intent and preferences.

Data 59

Data Apparel Automotive Tourism 59

Comm100

NOVEMBER 11, 2015

Try the following awesome upselling techniques: Make the Customer Comfortable. You have a responsibility to make customers feel comfortable with you from the get-go. This allows you to create a bond of trust that leads to customer loyalty. Are you looking for some quality winter apparel?”. Find Appropriate Upsells.

Sales 100

Sales Apparel B2C Customer Service Representative 100

Comm100

JUNE 13, 2018

Fifty-nine percent of consumers report using loyalty rewards when holiday shopping, meaning that setting up a loyalty program with reward redemption reminders can be an effective marketing strategy for the shopping season. Consider hiring seasonal customer service agents to help your e-commerce business meet the holiday boom.

Tips 136

Tips Self Service e-support Social Media 136