Second to None

MAY 22, 2018

In practice, a lot of retail brands do not make these efforts to optimize their customer interactions. Second To None recently conducted a benchmarking study that monitored employee performance for a select group of casual apparel stores.

Apparel 54

Apparel Voice of Customer Brands Sales 54

Second to None

MAY 10, 2018

One successful example is the “Locally Yours Pop-up Market” implemented by the popular women’s apparel brand Anthropologie. 2] Even though Anthropologie experiences short-term losses, these events can help establish your store as a pillar of the local community, helping entrench the customer relationships formed by each individual branch.

Apparel 54

Apparel Retail Voice of Customer Brands 54

Second to None

FEBRUARY 4, 2020

Further, the grocery sector is now close to other categories such as health (51 percent), apparel (56 percent), home (58 percent) and auto (59 percent) in digital influence, though grocery still lags leaders such as electronics (69 percent) more distantly. SOURCE: Deloitte. RELATED LINKS.

Customer Journeys 48

Customer Journeys Retail Apparel Consumers 48

Second to None

MAY 24, 2018

Ideally, your employees are greeting customers within one minute of them walking into your store, but in reality, many customers wait over five minutes before any sort of acknowledgement takes place. Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences.

Apparel 86

Apparel Competitive Advantage Retail Voice of Customer 86