InMoment XI

JANUARY 16, 2024

Virtual Agents and Chatbots: Virtual agents or chatbots, powered by AI, interact with customers in real-time. These agents can engage in text-based or voice-based conversations that provide assistance, answer queries, and guide users through processes.

Contact Center 260

Contact Center Virtual Agent e-support Chatbots 260

CSM Magazine

JANUARY 22, 2024

Customer service is a crucial aspect of any business, as it can affect customer satisfaction, retention, and loyalty. Siena AI, co-founded by Andrei Negrau and Lisa Popovici, is a company that developed an autonomous customer service platform designed for e-commerce. Company Website: siena.cx Company Website: smartaction.ai

Customer Service 52

Customer Service e-support Virtual Agent Chatbots 52

Kustomer

JUNE 27, 2022

What consumers are looking for in a digital-first world is that feeling when your morning coffee barista greets you with a hearty hello and a warm smile, or when you get that email from your food delivery service giving you a free meal for continued loyalty. Types of Customer Support Software.

Software 98

Software Tools Customer Service Self Service 98

CSM Magazine

JUNE 12, 2020

Emergent technologies have forever changed traditional customer service support. Rising customer expectations and increasing brand loyalty competition are driving the need to provide greater value-driven service to both consumers and stakeholders. In this in-depth article, Reina G. Wiatt and Jolene A. Omni-channels.

Omni-Channel 52

Omni-Channel Customer Service Self Service Virtual Agent 52

SurveySparrow

NOVEMBER 20, 2020

They want assistance and support from your brand. And, you can’t provide excellent customer support without the help of automation. Now Mya provided excellent candidate support by answering their questions. With this virtual agent, Autodesk has massively enhanced customer response times by 99% percent!

Chatbots 52

Chatbots e-support Virtual Agent Brand Values 52