Answer Dash

MAY 7, 2018

Now, more than ever, optimizing customer experience should be a #1 business priority. Today’s customer expectations are continuously on the rise, and a positive online experience could mean the difference between a conversion and a lost customer. 32% of B2C CMOs see improving customer experience as a top three objective.

Trends 54

Trends Customer Experience B2C B2B 54

C3Centricity

NOVEMBER 4, 2020

From smarter homes to an improved online experience, people have a lot to gain from the situation. Clearly, things have changed dramatically and businesses, both B2C and B2B are scrambling to catch up. Unlike normal analytical processes, using AI needs developers and users to start with the end in sight.

Chatbots 177

Chatbots Self Service Customer Satisfaction CRM 177

SurveySparrow

FEBRUARY 9, 2024

A customer journey refers to the series of experiences or steps that your customer takes from the moment they learn about your brand, interact with it, and buy from you. Over 68% of all online experiences begin with a search engine. Don’t forget to get your customer experience roadmap on point from the first stage to the last.

Customer Journeys 52

Customer Journeys Marketing Social Media Brands 52

LiveChat

DECEMBER 6, 2017

In general, there are two types of research you can do: Analytical research – the most obvious way to turn to when you want to learn more about customers is your website analytics tools. For example: by digging into Google Analytics you will know things like: Where the users come from. 2) Social media.

Customer Journeys 44

Customer Journeys Touchpoint Social Media Infographics 44