Uniphore

NOVEMBER 23, 2021

The partnership between Uniphore and Tech Mahindra combines Uniphore’s AI and automation-driven technology with Tech Mahindra’s service expertise. These solutions also automate after-call work for high-value journeys, such as opening new accounts, to shorten average handle time and call wait times.

Average Handle Time 130

Average Handle Time Return on Investment e-support Analytics 130

TechSee

JUNE 25, 2019

of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. As the technology matures, many companies will inevitably look for holistic AI solutions that unify customer and operational data to achieve the most valuable and actionable insights. Emotion analytics.

Technology 122

Technology Customer Service Contact Center Gamification 122

Magellan Solutions

MAY 16, 2024

By partnering with these experts, companies can access a pool of skilled agents, advanced technologies, and robust infrastructure without the overhead costs of maintaining an in-house team. Reporting and Analytics : Robust reporting and real-time analytics capabilities can drive pricing and provide valuable business insights.

Call Center 52

Call Center Average Handle Time ROI Omni-Channel 52

NobelBiz

MAY 21, 2024

An inbound call center primarily handles incoming calls from customers seeking assistance, information, or support. These contact centers are designed to provide exceptional customer service and support through various features and technologies. How does an Inbound Call Center Work? So how does an inbound call center work?

Call Center 52

Call Center Contact Center Effort Score Average Handle Time 52

Magellan Solutions

MARCH 5, 2023

The SLA is a critical aspect of the technology vendor contract. Average Handle Time How soon can you close a ticket? The Average Handle Time is the duration that an agent spends handling a customer’s issue until it is marked as resolved. Customers hate waiting.

Average Handle Time 98

Average Handle Time Abandon Rate Metrics Telecommunications 98

NobelBiz

APRIL 25, 2023

Companies must take concrete measures like automation, technology-driven service delivery models, and right-sizing staff numbers. As we will see, reexamining their operational processes and investing in new-generation technologies can enable contact centers to streamline operations and reduce costs while improving customer experience.

Call Center 52

Call Center Contact Center Strategy Average Handle Time 52

Lithium

NOVEMBER 6, 2020

Recognizing a customer who successfully integrated Khoros to strategically align people, processes, and technology to connect with their customers in all ways. Recognizing a customer who has demonstrated the greatest return-on-investment (ROI) using Khoros solutions to save money. We can’t wait to see what you do in 2021.

Social Media 52

Social Media Return on Investment ROI Average Handle Time 52