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Visual Automation: Boost Agent Productivity with Smart Eyes

TechSee

Visual support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service.

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Amazon Comprehend Targeted Sentiment adds synchronous support

AWS Machine Learning

Real-time targeted sentiment analysis in Amazon Comprehend has several applications to enable accurate and scalable brand and competitor insights. You can use targeted sentiment for business-critical processes such as live market research, producing brand experience, and improving customer satisfaction.

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Essential Pain Points in Call Center Management – Part 2

NobelBiz

Data Silos: Data might be stored in different systems or formats, making integration and analysis complex. Real-time Analysis: For some decisions, real-time data insights are essential, but achieving this can be technologically challenging. Determining which data points are crucial for decision-making is a challenge.