How will Visual Engagement Impact Your Contact Center? The KPI Deep Dive
TechSee
MAY 29, 2018
They have found that visual engagement and support have a dramatic effect on KPIs measured in every call center: NPS, FCR and Truck Rolls. Improvements in these areas have been proven to translate into lower customer churn and an improved bottom line. Customer Service KPI #1 – NPS (Net Promoter Score).
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