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10 Resources to Improve Your Customer Retention Strategy

Gainsight

In this webinar, Bob Slaby, Chief Customer Officer at Altify, and Bryan Hamblin, Chief Sales Officer at Gainsight, share actionable tactics to team up and drive growth at your company. Customer success has come a long way over the past decade. Perfecting the Handoff Between Sales and Customer Success.

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Top Customer Success Trends To Watch For In 2020

Gainsight

And what we found with Altify in this study is that although new customer acquisition is still certainly a huge thing, increasingly two things are coming up, Customer experience as a focus from the CRO and saying, okay, more revenue comes based on experience and expansion from existing customers being the outcome of that.

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