Experience Investigators by 360Connext

MAY 16, 2023

This proactive, customer-focused approach made me a loyal customer. Sometimes proactive problem-solving is simply communicating directly with the customer. The problem created by technologies like invoicing processing systems or the way products are shipped can’t change overnight. … are not going to change.

Airlines 143

Airlines Feedback Customer Service Representative Contact Center 143

LiveChat

AUGUST 3, 2018

They know me right when I call – they already have my phone number to identify me with, the customer service representatives greet me with my name right away and the problem gets tackled in a jiff, all thanks to the magic of information. Can you sell on any channel of your customer’s choice?

Customer Focused 28

Customer Focused Company Multi-Channel Airlines 28

SurveySensum

FEBRUARY 20, 2024

Brand Example: Amazon is a prime example of a company that excels in streamlining processes and reducing customer effort. Some of their key strategies include: One-click ordering : Amazon pioneered the one-click ordering system, allowing customers to make purchases with a single click, minimizing the steps required to complete a transaction.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

SurveySensum

FEBRUARY 20, 2024

Brand Example: Amazon is a prime example of a company that excels in streamlining processes and reducing customer effort. Some of their key strategies include: One-click ordering : Amazon pioneered the one-click ordering system, allowing customers to make purchases with a single click, minimizing the steps required to complete a transaction.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

Tricia Morris

JUNE 26, 2015

Said Branson on the importance of customer service to where he is today: “Look, I think that when we started Virgin Atlantic 30 years ago, we had one 747 competing with the airlines that had an average of 300 planes each. Every single one of those have gone bankrupt because they didn’t have customer service.

Customer Service 40

Customer Service Net Promoter Score Poor Customer Service Customer Service Representative 40

ShepHyken

AUGUST 22, 2022

(Business Insider) This as-told-to essay is based on a conversation with a 47-year-old customer-service representative who works at Southwest Airlines. The airline industry has been plagued with all kinds of problems that are not very passenger friendly. percent, putting pressure on the entire economic system.

Customer Service 13

Customer Service Hospitality Airlines Hotels 13