CSM Magazine
AUGUST 22, 2019
The Summit provides a space for us to learn best practices from each other and about new technologies from sponsoring vendors.” – Michelle Buckley, Director of Operations, Customer Relations/Rapid Rewards, Southwest Airlines. Senior Director, Customer Care, Hilton. Director, Customer Service and Support, Microsoft.
CX Journey
NOVEMBER 6, 2014
Gear required for this trip is moderate and can fit in one large per person duffel to be checked with the airline. Is yours a standalone, office of the Chief Customer Officer organization or bundled within another function like marketing, general business intelligence, or customer support?
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Storyminers
JULY 6, 2020
Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Evan has completed assignments for marquee clients such as American Express, Southwest Airlines, FM Global, IBM, Dupont, BlackRock, E*Trade, etc. She is known globally for transforming businesses to earn customer-driven growth.
Storyminers
JULY 6, 2020
Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Evan has completed assignments for marquee clients such as American Express, Southwest Airlines, FM Global, IBM, Dupont, BlackRock, E*Trade, etc. She is known globally for transforming businesses to earn customer-driven growth.
Customer Alignment
DECEMBER 18, 2017
However, along the way many companies have ‘processed out’ any empathy or recognition of how the experience feels for a customer. Ease and efficiency won’t make customers stick around; emotion will and they will pay for a good one. Othello ) So, there was much talk. 2017 promised such a lot.
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