CSM Magazine

AUGUST 10, 2017

The group has a 7,500-strong customer insight community called ’The Inside Panel’, which helps generate a better understanding of consumers, creating more appealing advertising and content. That data is key to more meaningful customer relationships? Possibly not.

Customer Insights 40

Customer Insights Customer relationships CRM Comparison 40

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ProProfs Chat

JULY 5, 2019

All of these eCommerce strategies work toward the same goal: getting customers to buy more on each visit, increasing the average order value. But what about increasing the lifetime value of your customers? Higher revenue means more advertising dollars. But focusing solely on AOV can be limiting.

Ecommerce 40

Ecommerce Metrics Lifetime Customer Sales 40