Top Metrics and Strategies for How to Measure Customer Service Performance
Kustomer
AUGUST 6, 2020
In our Customer Service Retail Repor t, we discovered that nearly eight in 10 customers said they would be less likely to shop with a brand again after experiencing poor customer service. Customer Service Abandonment Rates. Ideally, your call or chat abandonment rate would be zero. Customer Effort Score (CES).
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