GetFeedback

DECEMBER 27, 2018

Customers benefit from sharing feedback too. According to AgilOne’s Consumer Survey , over 70% of US and UK consumers expect some form of personalization from the brands they buy from. Consumers want a personalized customer experience , and they’re willing to hand over data to get it. Survey purpose. Survey length.

Survey 225

Survey Net Promoter Score Feedback Abandon Rate 225

Playvox

NOVEMBER 1, 2022

If your contact center is like most, you probably have a robust set of guidelines that document your procedures, detail your standards, and outline how employees should handle various situations. A remote work location requires a different mindset from contact center management — and a distinct set of guidelines.

Contact Center 74

Contact Center Policies Guidelines Average Handle Time 74

Magellan Solutions

APRIL 3, 2024

This powerful combo is a recipe for success; it’ll boost customer satisfaction and loyalty through the roof and drive business growth and profitability like nobody’s business. Are you ready to unleash the full potential of BPO chat support and take your customer service game to a whole new level?

Self Service 96

Self Service Knowledge Base Exceptional Customer Service Training 96

Call Experts

JULY 27, 2023

Important metrics that you want to make sure you understand include time to answer, abandonment rates, and uptime. In this blog, we will explore how contact centers have transformed the industry and discuss the key metrics that should be tracked to ensure continued customer satisfaction.

Call Center 52

Call Center Customer Service e-support Contact Center 52

Comm100

NOVEMBER 25, 2015

But several live chat features make it easier than ever to anticipate customer pain points—and with proactive chat, you can dazzle customers by reaching out before they even think to make their way to the “contact” page. It’s a leading referral, but the abandonment rate when visitors reach your page is shockingly high.

Abandon Rate 100

Abandon Rate Guidelines Customer Satisfaction Feedback 100

ViiBE Blog

JANUARY 19, 2022

While customer service executives continue to work remotely, certain challenges have propped up in recent times and have impacted the Net Promoter Scores of many brands. To avoid this, there should be distinct processes for each type of customer request. 5 Remote work challenges 2.1.

Customer Service 52

Customer Service Net Promoter Score e-support CRM 52

ViiBE Blog

JANUARY 19, 2022

While customer service executives continue to work remotely, certain challenges have propped up in recent times and have impacted the Net Promoter Scores of many brands. Moreover, companies should have clear-cut guidelines or policies for handling any query at its first touchpoint and encourage all remote workers to adhere to them.

Customer Service 52

Customer Service Net Promoter Score CRM e-support 52