CSM Magazine
DECEMBER 12, 2023
“Leveraging cloud and integration to enhance customer and employee experiences has delivered measurable ROI for ENGIE through greater efficiency and customer retention. .” And to deliver a project of this size two months ahead of schedule is exceptionally pleasing and yet further proof of our capabilities.”
Magellan Solutions
JULY 5, 2021
After outsourcing customer support, they reaped the following benefits: An increase of 38% in customer interactions handled . Call Abandonment Rate (CAR) decreased by 65%. Increased an average of 85% on Customer Initial Response Time across all channels. Case 6: Leading Energy Company. TALK TO US!
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Playvox
JULY 31, 2023
Related Article: How to Enhance the Agent Experience for Your Hybrid Contact Center Team Business And Customer Outcomes Of Employee Self-Service Using a workforce management solution to optimize how you use your resources is vital in today’s omnichannel environment. Understaffing and overstaffing both cause challenges and are costly.
Kustomer
MAY 19, 2022
Consider these numbers that speak to the value of quality customer service: 77% of customers are likely to recommend a brand to a friend after a good customer service experience. 93% are likely to bring repeat business to a company that delivered excellent customer service. Customer retention rate.
Playvox
JUNE 22, 2023
How are you tracking customer satisfaction and customer experiences? Do you have the right technology in place to measure and support optimal CX, a hybrid workforce, and omnichannel support? Provide adequate agent training to be able to resolve customer questions and challenges with “one stop” and more quickly and efficiently.
Kustomer
OCTOBER 15, 2020
Consider these numbers that speak to the value of quality customer service: 77% of customers are likely to recommend a brand to a friend after a good customer service experience. 93% are likely to bring repeat business to a company that delivered excellent customer service. Customer retention rate.
Playvox
APRIL 27, 2023
Address all challenges that come up — for customers and agents. Step 3: Once you have rolled out the new channel, monitor the results. Leverage advanced analytics to gauge metrics such as customer retention rates and employee productivity. That’s why every top-performing CX center is omnichannel.
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