CSM Magazine
APRIL 5, 2018
AI is expected to take over around 38% of US jobs by the year 2030. And in the UK Up to 30 per cent of UK jobs are at risk of being taken over by robots and Artificial Intelligence by the early 2030s, according to PwC. Does the rise in AI mean contact centres should immediately start preparing for doomsday?
ECXO
JUNE 20, 2023
Business customers care about what your brand stands for. Businesses that are doing good for the planet, people and society. They are judging companies on environmental, social, and governance (ESG) claims, and more importantly the action they take. It can be more important than innovation or market dominance.
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NobelBiz
FEBRUARY 21, 2023
According to Alliedmarketresearch , by 2030, the global conversational AI market is projected to reach $32.62 Chatbots The rise in popularity of chatbots over the past several years indicates that they will soon be a requirement for all call centers and a customer expectation. It has been growing at a CAGR of 20% since 2021!
NobelBiz
FEBRUARY 15, 2023
According to Alliedmarketresearch , by 2030, the global conversational AI market is projected to reach $32.62 Chatbots The rise in popularity of chatbots over the past several years indicates that they will soon be a requirement for all call centers and a customer expectation. It has been growing at a CAGR of 20% since 2021!
SurveySparrow
JANUARY 5, 2021
High turnover rates are expensive, and according to the catalyst, by 2030, the US will lose nearly $430 billion because of low talent retention. The modern world has changed the way businesses used to interact with their employees or customers. Today’s employees care more about their work-life balance than getting a promotion.
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