Answer Dash

OCTOBER 15, 2019

The global customer self-service market is booming, with a compound annual growth rate (CAGR) of 18.4%. Self-service is taking over and becoming a key player in the customer service market, and both companies and consumers should take notice. in the forecast period of 2019 to 2026. In other words?

Self Service 52

Self Service Software Marketing Customer Relationship Management 52

Think Customers

OCTOBER 20, 2021

In the wake of several factors not limited to COVID-19, including the rise of ecommerce, research from UBS predicts that around 80,000 retail stores may shut down permanently by 2026. If consumers walk away with positive memories, they will be likely to recommend or share the experience with others.

Ecommerce 52

Ecommerce Retail Self Service Omni-Channel 52

CSM Magazine

JANUARY 16, 2023

I suspect the move to digital isn’t just about service. Self-service is an extremely important part of delivering great customer service. Now, chatbot messaging apps are of such a calibre that they won’t just serve customers, but they will also manage around half of all retail transactions by 2026.

Chatbots 52

Chatbots Strategy Airlines Self Service 52

ECXO

NOVEMBER 16, 2023

By 2026, two-thirds of business leaders expect to adopt GenAI to enhance customer service, according to Insight Enterprises. This all adds a human element to the traditional self-service interface. There is also a huge development wave of other GenAI-powered tools and platforms.

Customer Experience 62

Customer Experience Chatbots Self Service Touchpoint 62

NobelBiz

AUGUST 23, 2022

Call centers that use a Speech Analytics system may detect these friction areas and take steps to improve their goods and services, customer journeys, and agents’ handling of consumer demands. This includes collecting multiple retrievable, recognizable, and reusable data points on interactions between this consumer and a corporation.

Call Center 52

Call Center Analytics Contact Center Self Service 52

NobelBiz

APRIL 11, 2023

Just to be clear about the consequences, according to Gartner, by 2026, conversational artificial intelligence (AI) deployments within contact centers will reduce agent labor costs by $80 billion. But wait, there’s more; in the same article, Gartner estimates that one in 10 agent interactions will be automated by 2026.

Contact Center 52

Contact Center Chatbots Omni-Channel Contact Center Software 52