Lumoa

JUNE 23, 2021

While the proliferation of handheld devices has a lot to do with the inflated expectations of customers, it is also natural. In the past, contact centers could stay ahead of the curve as long as they ensured to utilize the right solutions and tools to service customers.

Trends 208

Trends Self Service Contact Center Omni-Channel 208

VDS

MARCH 17, 2023

Customer engagement and contact centers are critical components of any business’s success. They serve as the primary means for organizations to interact with customers, resolve issues, and improve customer satisfaction. While these two platforms share similarities, they also have important differences.

Contact Center 52

Contact Center Self Service Policies Multi-Channel 52

Avaya

FEBRUARY 13, 2018

If you have customers that are 55 and under you need a customer experience plan to address digital channel preferences and AI in contact centers now, before it’s too late. And that is why you see market research predicting a CAGR of nearly 60% in the global AI market by 2025. Contact us to learn more.

Contact Center 67

Contact Center Customer Engagement Chatbots Engagement 67

Interactions

MARCH 28, 2019

Recently, I attended two highly informative conferences which looked at AI technologies and their impact on customer engagement – the Conversational Interaction Conference hosted by AVIOS in San Jose and Enterprise Connect conference in Florida. 1 in 4 contact centers could be fully automated in 5 years.

Customer Engagement 63

Customer Engagement Self Service Engagement Contact Center 63

Talkdesk

JANUARY 2, 2020

As defined by Gartner, the four pillars for great customer service are: Getting Connected: channel-less architected design to create journeys. Intelligent self-service. Process Orchestration: support for more and more complex and personalized customer engagements. Talkdesk has an overall peer rating of 4.6

Report 66

Report Self Service Customer Service Contact Center 66

TechSee

NOVEMBER 19, 2019

Today, it is evolving into the Conversational IVR model that offers much more than a simple customer routing system. Conversational AI platforms – better known as chatbots – have become the go-to technology for automating and scaling simple customer episodes. Press 2 to speak to a representative.

Self Service 19

Self Service Insurance Effort Score Customer Journeys 19

VDS

OCTOBER 2, 2023

As your organization grows and evolves, so do your customer engagement needs. This includes guiding you through the setup, maintenance, and enhancement of your customer engagement capabilities. Support also plays a critical role in optimizing customer interactions.

How To 52

How To Customer Journeys Contact Center Analytics 52