2025 Chatbots Competitive Advantage Survey 
Kustomer
SEPTEMBER 1, 2022
Consumer relations are an important area in which businesses can gain a competitive advantage, improve employee and customer engagement, and, perhaps most importantly, retain loyal customers. Some of the most successful strategies included tracking customer happiness and collecting direct feedback through a satisfaction survey.
SurveySensum
SEPTEMBER 14, 2020
Companies that were expecting to move digitally in 2025 are already here. . Carol Tompkins, Business Development Consultant at AccountsPortal.com says, “Providing a seamless multi-channel experience is one-way companies can use digital transformation to improve their CX programs and gain significant competitive advantage.
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Playvox
SEPTEMBER 1, 2021
Somewhat surprising, survey results found that Gen Zs prefer both face-to-face communication and text messaging at work. After Generation Alpha it follows that Generation Beta will be born from 2025 to 2039. Another advantage to VR is training your contact center agents with virtual reality courses.
SurveySensum
NOVEMBER 7, 2023
Competitive Advantage: An exceptional mobile CX can set businesses apart from their competitors. Statista predicts that by 2025, retail e-commerce sales are expected to grow almost twofold, amounting to approximately 710 billion U.S. For example, Swiggy’s in-app chat support provides 24*7 responsive customer support.
West Monroe
JANUARY 25, 2022
One need only look to the continued expansion of chatbot AI solutions and endless scripted questions when trying to use phone-based customer services lines. With market conditions and competitive landscape changing so rapidly, where do you really stand and where you need to improve?
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