Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? The company started out as a survey tool for academics and has grown into a multi-product feedback software.

Self Service 208

Self Service Customer Journeys Feedback Analysis 208

InMoment XI

JULY 11, 2024

Speech Analytics in E-Commerce Imagine an e-commerce company that operates an omnichannel contact center. This contact center handles customer inquiries across multiple channels such as phone, email, online chat, and even review management. CGS Survey Reveals Consumers Prefer a Hybrid AI/Human Approach to Customer Service.

Analytics 260

Analytics Contact Center e-support Healthcare 260

SurveySensum

JULY 2, 2024

The tools also help analyze the feedback surveys and provide insights that help businesses make better customer-centric decisions. It affects the overall value and return on investment (ROI) the businesses can expect from the tool. These tools can help you create intuitive surveys to gather customer feedback.

Comparison 52

Comparison Tools Feedback Multi-Channel 52

SurveySensum

FEBRUARY 14, 2024

But before we jump into our top 10 picks for 2024, let’s take a moment to understand what employee feedback really is. These tools come in all shapes and sizes – from simple survey tools to fancy platforms with features like sentiment analysis and automated reporting. Look for features such as anonymous surveys and unique links.

Tools 52

Tools Feedback Analysis Survey 52

SurveySparrow

MARCH 9, 2024

9 Best Voice of Customer (VoC) Tools in 2024 We have reviewed each tool of their features, pricing, and more, and have considered those tools that are VoC-focused and those that offer VoC tools. Understand customer pulse with NPS®, CSAT, and CES surveys. It excels in omnichannel feedback collection and advanced analytics.

Tools 52

Tools Voice of Customer Touchpoint Social Media 52

ShepHyken

JULY 15, 2024

Omnichannel consistency is the best way to accomplish this. In fact, when focused on providing a good employee experience (EX), some organizations saw an immediate return on investment (ROI) of up to 150%. Conducted by Gartner, the findings are based on a survey of almost 6,000 customers across four continents.

Customer Service 78

Customer Service Return on Investment Loyalty Loyalty Programs 78

NobelBiz

FEBRUARY 23, 2023

billion by 2024, thanks to increasing usage, innovative technologies, and new reseller models. UCaaS solutions can enable omnichannel communication or augment core customer services with artificial intelligence analytics. The UCaaS industry, which debuted less than a decade ago, is already fully operational.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52