Team Support

DECEMBER 20, 2023

In today’s increasingly competitive marketplace, people—particularly those in customer support—are key to setting your company apart from the crowd. To get you started on the right foot, here are five ways to think about increasing your CSAT and elevating your brand. Bottom line: Know your customer better than they know themselves.

Omni-Channel 108

Omni-Channel Social Media Training Feedback 108

Lumoa

FEBRUARY 14, 2024

It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. How customers experience your brand is more important than ever before.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

Kustomer

NOVEMBER 7, 2023

Zendesk is a mega player in customer service software, competing primarily with Kustomer, Freshdesk and Gorgias. And with over 50,000 paying customers (largely small businesses with B2B transactional models), Zendesk is a respectable brand name. Customize the look and feel of your knowledge base without writing code.

Omni-Channel 52

Omni-Channel Self Service Multi-Channel Knowledge Base 52

Kustomer

FEBRUARY 6, 2024

Dedicated Mobile App: Kustomer features a dedicated iOS mobile app, enabling seamless customer support anytime, anywhere, fostering greater accessibility and convenience. Built-in Chatbots: Has advanced chatbots for efficient customer interactions, ensuring quick responses and improved customer engagement.

Software 98

Software Self Service Omni-Channel Knowledge Base 98

Kustomer

FEBRUARY 29, 2024

SaaS businesses typically extend beyond e-commerce brands, encompassing more sophisticated requirements. Discover why Kustomer is ThirdLove’s preferred CX solution and how it has enabled them to track the entire customer journey, empowering agents to deliver personalized support at scale. Lyro Lyro is an AI chatbot for SMBs.

e-support 52

e-support Feedback Multi-Channel Self Service 52

Kayako

AUGUST 12, 2022

eMarketer estimates that by 2024 almost 20% of total retail sales will be via eCommerce, and that estimate does not include travel and event ticketing or restaurant food delivery. The challenge for brands is ensuring that customer relationship management doesn’t suffer as online spending becomes the norm.

Customer Service 292

Customer Service Ecommerce Effort Score e-support 292

ECXO

JULY 26, 2023

Brands have unprecedented access to customer data and digital footprints. In our always-on world, customers expect businesses to do something with this knowledge that’s in their interests. A customer buying car insurance might also be interested in personalized products offered by partners. Find out more here.

Data 98

Data Analytics Touchpoint Customer Service Representative 98