ShepHyken
MARCH 25, 2024
How Artificial Intelligence (AI) Is Benefiting Customer and Employee Satisfaction by John Dijulius (The Dijulius Group) AI and Machine Learning (ML) are not only here, but if it’s not already a major part of your business strategy moving forward, you may be in danger of becoming the next Kodak. It’s making them better.
Horizon CX
APRIL 3, 2023
From recording calls for quality assurance to implementing employee-training programs, contact center supervisors understand the importance of constant improvement as they strive to present their company in the best possible light. Try giving a how-to explanation or sharing some helpful tips. Don’t repeat messages on a loop.
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ShepHyken
FEBRUARY 26, 2023
8 Ways to Enhance Your Call Center Customer Experience by Eric Sims (CustomerThink) In today’s business landscape, providing an exceptional customer experience is essential to the success of any company. A company’s call center is often the primary point of contact between customers and the organization.
AWS Machine Learning
DECEMBER 21, 2023
Amazon SageMaker Canvas provides business analysts with a visual point-and-click interface that allows you to build models and generate accurate machine learning (ML) predictions without requiring any ML experience or coding.
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