SurveySparrow

MARCH 9, 2024

Gartner has found out that listening to the voice of customers can increase upselling and cross-selling by 15-20%. At the same time, the report also discusses how the customer retention expenditure can be reduced by 25% as well. It is widely known that catering to customer needs makes a business.

Tools 52

Tools Voice of Customer Touchpoint Social Media 52

ShepHyken

NOVEMBER 15, 2023

Earlier this year, CX Network’s Global State research found that 29% of practitioners are not actioning customer feedback at present. There has also been a decline in the success of customer feedback reaching the right departments: in 2022, 43% said it mostly does, while this year, that figure dropped to 27%.

Social Media 58

Social Media Feedback Chatbots Touchpoint 58

SurveySensum

MARCH 9, 2022

Also, due to dissatisfaction with the product or service or negative customer experience, detractors’ can discourage other potential customers from using your services or products. Moreover, if they share their negative experiences on the social media platform, it could really hurt the brand.

Net Promoter Score 52

Net Promoter Score How To NPS Social Media 52

SurveySensum

MARCH 3, 2022

And not just that, you can analyze the data and extract actionable insights to improve customer experience. . Top 11 voice of the customer tools in 2022. Moreover, post discussing the issues with the relevant teams, you can remove the issue from the core and close the feedback loop with the customer. ? Monkeylearn.

Tools 52

Tools Multi-Channel Analysis Analytics 52

Win the Customer

JANUARY 20, 2020

Better customer service – It’s no secret that customers love live chat. eDigital surveyed in 2013, where 73% of people surveyed said that they preferred live chat to use email, SMS, social media, the phone, and so on. This is because live chat for eCommerce supports people who are in a hurry.

Ecommerce 52

Ecommerce Chatbots How To Feedback 52