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Top 5 Customer Service & CX Articles for the Week of August 7, 2023

ShepHyken

25 Ways to Proactively Spot Your Customers’ Pain Points by Call Centre Helper Magazine (Call Centre Helper Magazine) When struggling to deal with customer demand, a lot of contact centres try to recruit more people. My Comment: I didn’t know Apple had a magazine. (I in 2022 and 5.4%

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Brand Move Roundup – July 21, 2020

C Space

But now, eBay will fully roll out the payments platform it’s been building for years, which it says could unlock as much as $2 billion in revenue and $500 million in operating profit in 2022. eBay’s total revenue in 2019 was over $10 billion.

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The Roadmap for Racial Healing in the Workplace with Esther A. Armah

Russel Lolacher

She’s an international award winning journalist, having worked for the BBC and written pieces for The Guardian and Essence magazine, occasional guest on MSNBC, DEI expert, playwright, radio host, and author. Armah on racial healing and the emotional justice road map for the workplace. And on the show today we have Esther Armah.

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