TechSee

MARCH 7, 2022

The role of technology is more important than ever in improving customer service and operational efficiencies. Let’s dive into the nuts and bolts of customer self-service and see how it can impact and benefit your business. . Download our eBook: What Self Service Will Look Like in 2025 .

Self Service 109

Self Service Examples Customer Service Representative Virtual Agent 109

Kustomer

JUNE 7, 2023

Transforming your customer service into a company-wide customer experience culture is essential to delivering a CX strategy that not only meets but exceeds expectations, creating life-long brand advocates. Download our CX trends ebook today and unpack the tips and tricks that can transform your organization. Chatbots 3.

Trends 84

Trends Self Service Customer Experience e-support 84

Playvox

AUGUST 15, 2022

Contact centers have embraced remote work and leveraged the tools, resources, and processes to make it a viable and positive experience for agents. According to Gartner , 38% of Customer Service Representatives (CSRs) are disengaged from their jobs and 28% are neutral. What Is The Future Of Contact Center Remote Work?

Contact Center 77

Contact Center Training Gamification eBook 77