2022 Course Multi-Channel User Experience 
CSM Magazine
FEBRUARY 8, 2022
We might already be a month into 2022, but there’s still time to consider what we should be focusing on over the next year with regards to improving the customer experience. Today’s multi-channel customer experiences are complex, comprising a set of digital applications, such as mobile, web, and chat among others.
Lumoa
JULY 17, 2023
User interface feedback and qualitative surveys Digitizing Customer Experience: A Key Step to Make Your Company Competitive The Connection between Digital Transformation and Customer Experience The term digital transformation refers to integrating digital technology into all aspects of a business.
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Solvvy
JULY 13, 2022
Bureau of Labor Statistics reports that in April 2022, 809,000 people quit their jobs in professional and business services, and some may have been from your help desk. Plus, a more empowered support team will deliver a better experience to your customers, which of course increases the bottom line.
CSM Magazine
NOVEMBER 19, 2021
Over the last 20 years it has evolved to feature in all aspects of digital marketing and advertising, customer comms and even omni channel experiences. Personalisation offers customers experiences that are tailored specifically to keep them engaged. But despite its growing prevalence, what does personalisation mean exactly?
West Monroe
JANUARY 23, 2022
As the industry looks ahead to 2022, three themes stand out above the rest: costs, consumerism, and growth. The answer is nuanced, of course. This digital movement is what connects our three themes of costs, consumerism, and growth—each of which will influence every facet of healthcare operations in 2022 (and beyond).
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