Comm100

AUGUST 8, 2022

While many aspects of providing excellent customer service have held true over decades, the reality is that customer expectations have grown and shifted with technology. Reinforcing this, a 2022 research study found that 72% of an organization’s customer interactions are now digital.

Chatbots 209

Chatbots Customer Service Knowledge Base Social Media 209

BirdEye

AUGUST 9, 2023

Up to 82% of consumers research a brand before making a purchase. A high star rating on your listings makes customers confident about their purchases. stars — the sweet spot generates the most consumer trust. Prioritize customer experience Your reputation score boils down to one thing: how well you do what you do.

Social Media 52

Social Media e-support Feedback Analysis 52

Helen Dewdney

JUNE 20, 2023

Background The Rail Ombudsman opened its doors on 26 November 2018, offering a free to consumers, expert, alternative dispute resolution service to help sort out unresolved customer complaints about service providers within the rail industry. The rail service provider sent a hamper and some national rail vouchers.

Travel 78

Travel Consumers Transportation Training 78