Remove 2022 Remove Case Study Remove Contact Center Remove Omni-Channel
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AI and Customer Care: The Future is Here

BlueOcean

Forget AI being the future of the contact center. AI is the now of the contact center. Artificial intelligence in the contact center is one significant piece of the puzzle that is omni-channel customer service. That’s where AI in the contact center once again steals the limelight.

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Event recap: Forrester CX NA Conference 2022

Lithium

Today in 2022, Khoros is proud to offer a platform to help your brand achieve its centralization and customer experience goals. For a Forrester top-rated experience, consider the Khoros contact center and our award-winning communities. DoorDash makes perfect use of the Khoros platform in our case study.

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Converse 2022

Uniphore

Case Studies. Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA). Find out at Uniphore Converse 2022 on. At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. CX and Contact Center Leaders.

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How to Evaluate Call Center Software Vendors for Customer Data Platform Solutions

NobelBiz

billion in 2022 to USD 19.7 Brad Butler, Contact Center Software Consultant @NobelBiz The Importance of Customer Data in Call Centers Customer Data Platform (CDP) software allows contact centers (and other business models, for that matter) to pull in customer data from any channel, system, or data stream to build a unified customer profile.