TechSee

DECEMBER 16, 2021

Going into 2022, we’ve got our eye on seven trends that are expected to help call centers deliver service excellence while still keeping a close eye on their bottom line to ensure business continuity in an unstable economic environment. Rising demand for self-service Today’s on-demand generation will not be kept waiting.

Call Center 124

Call Center Trends Self Service Contact Center 124

TechSee

JUNE 16, 2022

As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. With a career spanning over 20 years, Eric has an extensive amount of experience in Contact Center and 3rd party and onshore vendor management.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

COPC

APRIL 13, 2022

Getting your organization’s customer service channel strategy right can help reduce operational costs and increase customer satisfaction. In fact, 84% of customers say that their experience with an organization’s customer service department is important or very important in shaping their opinion of that organization.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Multi-Channel 52

Kustomer

JUNE 27, 2022

A new era in customer service has arrived. The transformed landscape requires engagement like never previously seen, and customer service software is here to help. Not one single survey has ever indicated that customers wouldn’t pay more for great service, according to Forbes. What Are the 12 Best CS Software Tools in 2022?

Software 98

Software Tools Customer Service Self Service 98

NobelBiz

AUGUST 28, 2023

Embrace modern solutions that streamline operations and ensure smooth communication across channels. With the right tech, your center can waltz through challenges and deliver stellar service. Agent Attrition Woes Agent attrition – the phantom haunting every contact center. The struggle to retain skilled agents is real.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

Currency Alliance

DECEMBER 20, 2022

During the covid-19 pandemic, we saw brands offer points for purchases across new sales channels, and the ability to stay engaged with the loyalty program – even if purchase volume or frequency dropped. If call center agents cost $15 per hour, this was costing the organization $375,000 per year.

Loyalty 52

Loyalty Trends Innovation Loyalty Programs 52